Supervisor: PCE Office & Marketing Director

Duties:

• Serves as first point of contact by answering incoming calls as well as checking in/out patients
• Assists Patient Account Manager in making sure all claims, and invoices are sent each day
• Ensures all patient correspondence has been faxed or distributed as needed
• Assists Office Director in public Marketing projects
• Ensures all referrals are placed in patient account for the week
• Ensures all voicemails are checked and calls returned for morning and afternoon
• Coordinates daily routine of the office including verifying appointments for the following day/week, keeps the office clean and well organized

Applicant Requirements:

• High School Diploma required
• 3+ years experience in patient or customer relations and answering phones in a professional environment
• Ability to work Monday through Friday

Applicant Competencies:

• Advanced knowledge of Apple and Microsoft Computers
• Advanced knowledge of phone systems and etiquette
• Prioritizes and organizes work in order to meet deadlines and objectives
• Capable of working in word processing and spreadsheet software
• Ability to work with a variety of personalities to a positive and quality outcome